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Solving Water Heater Problems: When the Pilot is Lit but the Heater Won't Start

the Pilot is Lit but the Heater Won’t Start
Repairs 21 April 2024

Troubleshooting Your Vulcano Water Heater: What to Do When the Pilot is Lit but the Heater Won’t Start

If your Vulcano water heater's pilot light is igniting but the heater itself won't start, there are several potential issues that might be causing this problem. Here are some common troubleshooting steps to consider:

  1. Thermocouple Issue: The thermocouple is a safety device that detects whether the pilot light is lit. If it's faulty or not positioned correctly in the flame, it won't signal the gas valve to open, preventing the burner from igniting. Check if the thermocouple is correctly positioned in the pilot flame and if it appears to be worn out or damaged, consider replacing it.

  2. Gas Supply Problems: Ensure that there's a consistent gas supply to the water heater. Check for any closed gas valves in the line or potential leaks. Sometimes the gas pressure might not be sufficient to keep the burner ignited, which might require checking the gas pressure settings.

  3. Clogged Burner: Dirt, debris, or rust can clog the burner ports, preventing the gas from igniting properly. Cleaning the burner might help resolve this issue.

  4. Faulty Gas Valve: If the gas valve is defective, it won't open to allow gas to the burner, even if the pilot light is working. This would typically require professional assessment and replacement.

  5. Airflow Obstruction: Ensure there is no blockage in the air intakes or exhaust. Poor airflow can affect the operation of the burner.

  6. Control Board Problems: In more modern water heaters with electronic controls, the control board could be faulty and not sending the correct signals to the gas valve or igniter.

  7. High Limit Switch: If the water heater has overheated, the high limit switch may have tripped, which prevents the burner from igniting as a safety precaution. Resetting it or checking why it tripped can be crucial.

IMPORTANT NOTE: When dealing with gas appliances, safety is paramount. Only a certified technician is allowed to perform any of these checks or repairs, it is highly advisable to contact a professional technician who is certified to work on gas appliances. Regular maintenance by a qualified technician can also prevent such issues from arising in the first place

Contact Us:

If you're experiencing persistent issues with your Vulcano water heater, or if you require professional assistance, don’t hesitate to contact us.

Our certified technicians are ready to help ensure your water heating system is running smoothly and efficiently.

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